Costco Tire center problem?

Question by ღ❤ღWhite Dove Native Angelღ❤ღ: Costco Tire center problem?

Hey folks…I need a little advice on how to handle a new tire installation problem.
I recently went to get four new tires, our first since we purchased our car 8 years ago. This car hardly ever gets driven. Only has 38K miles. Anyway, we get new tires put on at costco. Thought everything was fine, then we drive the car..get up to 50 mph and the car starts to shimmy. Sorta of feels like its moving side to side. I think, wth? So I take it back. They re-balance it. It does it again. I take it in again, explaining this has NEVER done this and that this only just happened since we got new tires here. Same thing, re-balance and say maybe its the alignment. I go to my mechanic..he says its not the alignment and that he believes the tires may just be bad. I take it back..this is the fourth time. This time, they tell me the rim is bent and is causing the problem. He says, “Didn’t they tell you the rim was bent when they put the tires on the first time?” I said..NO! I proceed to tell him how come I never have a problem driving this car TILL I get the new tires on. He says” Because the rim was on the front, so we moved it the back now and that should take care of it. A bent rim will do this.” Really? So I never feel this till I get new tires? “Yes…he says.” I say, “Forgive me, but those rims where in Excellent shape and we have never even had a flat tire before..now…I look at my rims, and I see marks and scratches all over those prefect rims and you expect me to think this did not happen here?” Oh man…I said I wanted a report done, and think they owe me new rims. You can see that two of the rims are scratched AFTER our time at costco. And you can clearly see its damage from removing the tires. What should I do? This car gets about 5000 miles a year!!! That’s nothing. No problems ever. I think they are covering their butt for the mistake THEY made in the first place. What rights do I have?
Thanks in advance.
Renee
Keep them coming guys/gals. Excellent information. I love it. You rock!!!
Terry, I get what you are saying, but they never noticed a DENT in the wheel at all. But, I noticed that after the first visit, they went out of their way to notice scratches on the paint, and scratches on the wheels. So why not mention this till AFTER the first time? Could it be they are covering their butt? I think so. Two wheels are seriously messed up, and you can see where this is removal damage, and NEW damage. Two are in excellent shape. I have a complaint in, but I wonder if this is going to have to go the BBB to get the work done right. I didnt take pictures BEFORE of my wheels, because who goes in to get their tires done thinking they even have to? They bent my alloy wheels and scratched two of them. They just dont wanna cop to it.

Best answer:

Answer by Screwy
Over in the U.K. If you’ve alloy wheel rims, the tooling is different for fitting & removing the Tyre’s, if they’ve used the wrong tooling on the machine it chews the rim & looks like curb damage.

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